ITG Traceback Compliance Policy

Strict traceback compliance for telecom and VoIP traffic

This ITG Traceback Compliance Policy applies to all customers, resellers, partners, vendors, downstream carriers, upstream providers, and any entity using services offered by SA Enterprise, doing business as SA-Telecom.

SA-Telecom is committed to maintaining a compliant, responsible, and trustworthy telecom environment. We do not permit our services, network resources, hosted systems, SIP infrastructure, or voice routes to be used for unlawful robocalling, spoofing, scam operations, phishing activity, deceptive campaigns, or any abusive calling practice.

1. Purpose

The purpose of this policy is to define SA-Telecom’s standards, responsibilities, and enforcement rights relating to traceback requests and suspicious telecommunications traffic. This policy exists to protect the integrity of our network, reduce abuse risk, support lawful investigations, and preserve a responsible operating environment for legitimate customers.

2. Scope

This policy applies to all voice and related telecom traffic that:

• originates from SA-Telecom customers, users, or connected partners,
• passes through SA-Telecom switching, SIP, hosted, or routing infrastructure,
• is delivered through SA-Telecom telecom, VoIP, DID, or carrier-related services, or
• creates compliance, legal, regulatory, fraud, reputational, or traceback exposure for SA-Telecom.

3. Cooperation with traceback requests

SA-Telecom fully reserves the right to cooperate with legitimate traceback efforts, lawful industry requests, upstream inquiries, carrier notifications, and regulatory or law-enforcement processes where applicable.

Such cooperation may include, without limitation:

• reviewing call detail records, SIP traces, routing paths, and account activity,
• identifying upstream and downstream call path relationships,
• requesting documentation, explanations, or customer verification information,
• restricting, suspending, or terminating traffic under investigation, and
• preserving records relevant to traceback, abuse, fraud, or legal review.

4. Zero-tolerance position

SA-Telecom enforces a strict zero-tolerance policy against illegal, fraudulent, deceptive, misleading, abusive, or harmful communications traffic.

Prohibited activity includes, but is not limited to:

• illegal robocalling or unlawfully automated calling activity,
• caller ID spoofing or false identity presentation,
• scam, phishing, impersonation, extortion, or social-engineering campaigns,
• traffic designed to mislead, manipulate, harass, or defraud call recipients,
• traffic that generates traceback notices, serious complaints, or repeated abuse alerts, and
• any use of SA-Telecom services in violation of applicable telecom laws, rules, or industry obligations.

5. Customer and partner obligations

All customers, resellers, and partners using SA-Telecom services must:

• use services only for lawful and authorized business purposes,
• maintain accurate business, billing, contact, and identity information,
• cooperate promptly with compliance, abuse, and traceback inquiries,
• respond truthfully to requests concerning campaigns, traffic sources, and routing behavior,
• maintain internal controls to prevent misuse of their accounts or sub-customers, and
• ensure their traffic does not create unacceptable legal, fraud, or reputational risk.

6. STIR/SHAKEN and call authentication expectations

Where applicable, SA-Telecom expects customers and interconnected parties to support lawful call authentication obligations and industry best practices, including STIR/SHAKEN-related expectations. Failure to meet reasonable authentication or trust standards may result in additional scrutiny, route restrictions, or service action.

7. Investigations and enforcement

SA-Telecom may investigate any traffic pattern, call campaign, account behavior, customer activity, or routing practice that appears suspicious or creates compliance concern.

SA-Telecom may take immediate action, with or without prior notice, including:

• traffic blocking,
• temporary suspension,
• permanent account termination,
• route removal or number blocking,
• rejection of future service requests, and
• reporting or escalation to appropriate vendors, carriers, traceback groups, or authorities where appropriate.

8. Data retention and records

SA-Telecom may retain logs, call data, account records, SIP records, routing details, timestamps, and other operational information for compliance, fraud prevention, abuse management, service integrity, and traceback support, subject to applicable legal and operational requirements.

9. No right to continued service

Access to SA-Telecom services is not unconditional. Any customer, reseller, or connected party whose activity creates compliance exposure, traceback risk, fraud concern, abuse complaints, or operational threat may have services restricted or terminated at SA-Telecom’s sole discretion.

10. Policy updates

SA-Telecom reserves the right to revise, update, expand, or replace this policy at any time without prior notice. The most recent version posted on this website shall control.

11. Contact for compliance matters

All traceback-related concerns, abuse notices, compliance questions, or formal communications regarding this policy may be directed to:

12. Acceptance

By using SA-Telecom services, customers and partners acknowledge that they have read, understood, and agreed to be bound by this ITG Traceback Compliance Policy.